Custom Email to Complainants

Administrators can create email templates which can be sent directly from an issue. For example, when a Complaint Handler evaluates a newly submitted issue, the complainant who submitted the issue may receive one of several standardized, yet personalized replies. ExtraView Adverse Event supports both html and text email templates.

Data from the issue can be merged with the outgoing email. For example, the status or the report number assigned can become part of the outgoing email.